Refund Policy

This is a translation of the Korean original. If the two differ, the Korean version prevails.

Payments on TaleCliff are processed by Toss Payments for domestic Korean payments and by our reseller Lemon Squeezy for international payments. Refunds are returned through the same provider to the original payment method.

The refund rules are the same for both. Payments made in won are refunded in won, and payments made in dollars in dollars.

Pebbles and subscriptions are digital content delivered immediately upon payment. Under Article 17(2) of the Korean E-Commerce Act, withdrawal may be limited for the portion already used; this is shown on the payment screen in advance.

1. Purchased pebbles

• If you request within 7 days of payment and have not used any pebbles from that purchase, we refund it in full.
• After 7 days, or if some were used, we refund the amount corresponding to the remaining purchased pebbles minus a 10% fee.
• Bonus pebbles included with a bundle are taken back with the refund. Bonus pebbles already spent are counted as purchased pebbles spent.

2. Bonus pebbles

Bonus pebbles given free of charge (sign-up, events, grants by the operator) are not refundable.

3. Subscriptions

• You can cancel at any time. No further payment is charged, and benefits continue until the end of the paid period.
• For both the first payment and automatic renewals, if you request within 7 days of payment and have not used that period's benefits (subscription pebbles, or paid episodes opened through the subscription), we refund it in full.
• Monthly subscriptions are not refunded for the remaining period once benefits have been used.
• If you cancel a yearly subscription more than 7 days after payment and request a refund, we refund the remainder after deducting the monthly list price for each month used (including the month in progress) and a 10% fee.
• During a Founding Member's free second year there is no payment, so there is nothing to refund.

4. When you couldn't use the Service because of us

If you could not use a paid service because of an outage or other cause attributable to the Company, we compensate with pebbles or refund the unused portion. If the Company ends the Service, remaining purchased pebbles and remaining subscription periods are refunded without a fee.

5. Restricted accounts

Even if your account is restricted or deleted for violating the Terms, remaining purchased pebbles can be refunded under the rules above. Pebbles and subscriptions obtained through fraudulent payment or payment abuse are not refunded.

6. Payments by minors

If a minor paid without a legal guardian's consent, the minor or guardian may request cancellation, and both the unused and used portions are returned as required by law.

7. Delivery

All products are digital content and nothing is shipped. Pebbles are added to your account, or subscription benefits start, as soon as payment completes. See Pricing for each product's price and contents.

8. How to request

Email customersupport@talecliff.com with your account email, the order number from your receipt, and the reason.

We reply within 3 business days. Approved refunds go back to the original payment method.

• Cards and easy-pay: the payment is cancelled and your card issuer shows it within 3–7 business days.
• Bank transfer: refunded to the paying account; we may ask for refund account details.
• Mobile phone billing: cancelled within the month of payment; after that month, refunded to your bank account.

For international payments (Lemon Squeezy), you can also request a refund directly through the link in your receipt email.